Shipping & Returns
Everything you need to know about getting your order and our return policy.
Shipping Information
Processing Time
Orders are processed within 1-3 business days. During high-demand periods or new drops, processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order ships.
Domestic Shipping (United States)
Shipping costs are calculated at checkout based on your location and selected shipping method.
International Shipping
We ship worldwide. International delivery times vary by destination:
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Returns & Exchanges
Return Policy
We want you to love your NHH gear. If you are not completely satisfied with your purchase, you may return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund of the item price.
- •Items must be in original, unused condition with all tags attached
- •Items must be returned within 30 days of delivery date
- •Original shipping costs are non-refundable
- •Return shipping is the responsibility of the customer
Exchanges
Need a different size? We offer free exchanges on all orders within the United States. Simply contact us at hello@nhhshop.com with your order number and the size you need. For international exchanges, please return your item for a refund and place a new order.
How to Return
- 1Email us at hello@nhhshop.com with your order number and reason for return
- 2We will provide you with a return authorization and shipping instructions
- 3Ship your item back in its original packaging if possible
- 4Refunds are processed within 5-7 business days of receiving your return
Non-Returnable Items
Final sale items, customized or personalized items, and items marked as non-returnable cannot be returned or exchanged. Please check the product description before purchasing.
Questions?
If you have any questions about shipping or returns, please contact our support team at hello@nhhshop.com. We typically respond within 24-48 hours.